Quality level of refurbishment processes applied mobile phones is essential for a successful customer experience.
We do not perform any heavy repairs on smartphones. This is the way to guarantee their use over a long period of time.
The products we offer are compliant with manufacturer’s requirements. We only use genuine spare parts for this purpose.
Tools that we have created are being developed to facilitate our operations. In this way, we guarantee reliability and efficiency of our refurbishment processes.
Traceability system enables us to analyse history of a product and identify any possible anomalies.
Tailor-made support software is frequently used for testing, condition sorting and packaging. These solutions facilitate and improve our operations. Procedures determine conduct of good practices in the company. They are defined by the experience gained every day.
An efficient management of buy-back and return flows of products entrusted to us is ensured.
For this purpose we develop and use our own tools for tickets management and communication.
Our customer care service and logistics departments act with coordination, speed and agility.